Monday, July 13, 2015
The purpose of this note is to let you know how pleased we were and are, with the way Exclusive Floors handled our flooring project in June. We have recently moved into a townhome in South surrey after living 34 years in our home in Delta. As a matter of fact, Exclusive carpeted our home in North Delta about 30 years ago.
When we purchased our 16 year old townhome this past Spring, we knew that it needed a lot of work with removing old tile and worn hardwood and then replacing them with new flooring. When we first went to look at your flooring samples, we met Mike MacDonald. What a super fellow he is. ----very pleasant and extremely knowledgeable. We were very pleased with what he showed us in your laminate selection as well as how professional Mike was. We did look at one of your competitor’s but quickly decided that it was Exclusive that was going to do our floor.
To make sure that we had the laminate ready to go when we needed it, Mike ordered it well in advance. Mike recommended that our installation crew be Tim Dyck and Ian. Oh my goodness, we couldn’t have met a nicer pair of young men. Tim too, was so knowledgeable in what he was doing. It turned out that Tim and Ian removed all of the tile and hardwood, did a cement pour-over to level our floor, laid the laminate and installed new baseboards and door casings as well. They both were so very pleasant and they worked very hard as a few unexpected tasks like the levelling of the floors turned up when they took out the floor and tile. As well, another crew of yours came in and laid linoleum in our three bathrooms.
The end result is wonderful and we are thrilled!
Please congratulate Mike, Tim and Ian on doing such a super job for us. We were in very good hands and we are ever so happy.
Bob & Carol
Good morning Reid,
Please give Doug Armstrong a pat on the back for this job. Homeowner left me a message last night saying he is an excellent craftsman and was very professional. He is extremely happy with his install.
Thank you and have a great day,
March 31 2015
Just a quick note to tell you how Marina (HO) and myself were impressed with Steve. Polite, proficient, professional. Good hire!
March 30 2015
Last week our carpet was installed as promised. It looks great again! Everything went very well.
I just wanted to thank you for your effort and persistence behind the scenes on our behalf. It gives us confidence in the advertised warranty, as well as Exclusive Floors. Most of all it's people like you that bring integrity to the whole process.
All the best.
Dennis and Nancy
February 26 2015
Meant to call you earlier, but think we got involved w/putting things back in place! Lol The quality of the carpet & underlay & the colour, are all perfect! Love the new updated look.
Your Installers were fantastic. Hard working & are pros at what they do.
They are a great team. Would highly recommend them!
From start to finish, thank you to you & everyone involved.
Martha & Ken
January 22 2015
Please pass on my thanks and appreciation to everyone involved in this project.
Although it may have been a small job the potential for difficulties was high.
The level of professionalism and commitment was excellent and once again showcased the talents of your staff and the leadership behind them.
Exclusive Floors and Mainland Plumbing are among the best sub-trades I have had the pleasure of working with and I wish both companies a very prosperous 2015.
January 21 2015
Hello Exclusive Floors,
I had Francisco and Josh do a carpet re-stretching at my place (In Richmond) this morning and wanted to say that they were absolutely awesome. Friendly, professional, excellent work and attention to detail, and took the time to answer all my questions and address my concerns.
Thank you so much for the great service!
November 27 2014
07 November 2014
"FYI the tile is looking amazing. Better than I could have hoped for. The guys have been working their butts off long hours to get it finished and Ryan is being so careful about the three different grout colours that he's actually going to come back for an hour tomorrow morning to finish it, so that none of the three colours bleeds into the next. I so appreciate the professionalism :-)"
Hi guys, Thanks for the great floors. I really appreciated your after sales service. Harman